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Targeted Intervention

Since November 2020, the Health Board has been in Targeted Intervention (TI)* across four areas. These are mental health (adults and children), strategy, planning and performance, leadership and engagement.

Following ongoing concerns relating to one of the Board’s hospital sites, Ysbyty Glan Clwyd (YGC), further Targeted Intervention was announced on 7 June 2022 for the entire YGC site. However, it does not include the pan-BCUHB specialties, Cancer and Women’s Services.

All of the TI work is based upon a set of aspirational measures for each of the areas, known as a maturity matrix. The approach to date has been proven to be effective in supporting innovative and transformational change and enabled our people to focus on making improvements. This way of working allows for common themes to be highlighted, setting out the ‘must do’s’ for success, providing reassurance that the focus is on the right priorities, and bringing to light areas that are in need of more attention.

We welcome the additional support that TI brings for us, and particularly more recently around improving services at YGC. While the vast majority of care and treatment at Betsi Cadwaladr University Health Board is good, we accept that there are areas where we need to do more. TI gives us an approach that ensures we can continue to work closely with our staff, partners and communities across the region to improve care, treatment and services.

The Board conducts self-assessments of progress against the matrices at regular intervals and TI Improvement Framework Steering Group has been set up to provide oversight of the improvement journey.

Gill Harris, Deputy Chief Executive and Executive Director of Integrated Care Services, is the Health Board’s Senior Responsible Officer for TI. The Executive Lead and Independent Member Link arrangements for each of the domains are as follows:


Senior Responsible Officer (SRO)  

Link IM 
Ysbyty Glan Clwyd

Gill Harris

Hugh Hesketh Evans

Mental Health (Adults and Children)

Teresa Owen

Cheryl Carlisle 
Strategy, Planning & Performance

Chris Stockport

Nicky Callow 
Leadership (including governance, transformation and culture)

Sue Green

Linda Tomos 
Engagement (patient, public, staff and partners)

Helen Stevens-Jones

Jackie Hughes

*Targeted intervention is a heightened level of escalation that requires significant action on the part of the Health Board and is accompanied by continued Welsh government oversight.

Health Board papers

Targeted Improvement Framework (TIIF) Steering Group Chair's Assurance Reports:




Agreed Targeted Intervention Maturity Matrices

Additional Targeted Intervention Documents:

Please contact us if you would like any further information on the Targeted Intervention improvement work:

Laura Jones, Corporate Governance Officer: