As with other organisations we are required to comply with the EU General Data Protection Regulation (GDPR) which came into force on the 25 May 2018.
We have always been careful with your personal data and under GDPR we have a legal duty to protect any personal information we collect from you. We do not pass on your details to any third parties or other organisations and will only use the data collected for the intention that it was agreed to used for.
Under GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. These are;
We collect two kinds of electronic information direct from visitors to this website; feedback and email subscription details, this information is stored on NHS Wales servers.
Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Our cookies do not contain any personal information about you and do not hold any information about which sites you visited before you came here.
How to Disable Cookies
To change your cookie settings:
• Internet Explorer
• Go to ‘Tools’ on the menu bar > Select ‘Internet Options’ > Select ‘Privacy’ > Disable / restrict cookies
• Go to ‘Tools’ on the menu bar > Select ‘Options’ > Select ‘Privacy’ > Disable / restrict cookies
• Please note that the above settings may differ depending on the browser version.
We use a third party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
A copy of our email procedure document which describes in detail how Betsi Cadwaladr University Health Board will implement its IM&T Security Policy here -
Betsi Cadwaladr University Health Board tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
Data Protection Officer
Betsi Cadwaladr University Health Board
Block 5, Carlton Court
If you are a Welsh resident who has received treatment by an NHS care provider in England, your information will be shared back into NHS Wales in order to verify and combine with your information held in Wales. That information will be used by the Health Board/Trust to identify you and validate what care was provided.
For information about other ways that we collect and use personal information please refer to the links below: