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Contact Us

Patient, carer and visitor support 

If you are a patient or relative, friend or carer of someone in our care and have any questions, need support or advice contact our Patient Advice and Liaison Service. 

Email: BCU.PALS@wales.nhs.uk 
Telephone: 03000 851234
Open 9am to 5pm Monday to Friday, except Bank holidays. 

You can also share your experiences and feedback with our Patient Experience Team.

Services

Complaints

We aim to provide the very best care and treatment, sometimes things might not go as well as expected. When this happens, we need to find out what went wrong to make things better. You can make a formal complaint here although we would suggest contacting our Patient Advice and Liaison Service in the first instance so they can attempt to resolve the cause of the complaint. 

Press filming and media enquiries

The Health Board Press Desk is open from 9am-5pm, Monday to Friday and is staffed by a member of the Communications Team. Find out more about out of hours enquiries, location filming and more.

The Health Board's postal address

Headquarters address: Betsi Cadwaladr University Health Board, Ysbyty Gwynedd, Penrhosgarnedd, Bangor, Gwynedd, LL57 2PW. The Health Board's Chairman can be contacted at this address.

All legal documentation should also be sent to this address.

Enquiries about this website

Report an error, request information in an alternative format, provide feedback about the Health Board's website, suggest information to be added to the Health Board's website

Email: bcu.digital@wales.nhs.uk

General enquiries

For all other general enquiries that fall outside of the above.

Email: bcu.info@wales.nhs.uk