Betsi Cadwaladr University Health Board has launched a new service to help people keep in touch with loved ones while they are in hospital.
Whilst visiting times are restricted, people can now keep in touch with relatives or friends by using our new online Letter to Loved Ones service.
Carolyn Owen, Head of Patient & Service User Experience, said: “We know these are very difficult times and so many people are unable to visit family members or friends who are in hospital.
“This simple email service makes it easy for people to keep in touch. We hope this will make what can be a very anxious and sometimes lonely time that little bit easier.”
All you need to do is:
Unfortunately, at this time the service cannot provide a response from loved ones. To protect patient confidentiality this service is also unable to provide updates about a patient’s care or condition.
Letters to Loved Ones is managed by the Patients Advice & Liaison Support (PALS) service.
The service can also access by telephone from 9am to 5pm, Monday to Friday (excluding Bank Holidays), on: