The Patient Advice and Liaison Support Officers are here to help make your voice heard. Whether you are a patient, a relative, a friend or carer, we will listen to your concerns and liaise with the relevant staff to find a quick solution.
The Patient Advice and Liaison Support Officers will do their best to resolve issues and problems quickly and directly with the staff concerned.
Our Patient Advice and Liaison Support hubs are situated in the main entrance of each main hospital (Ysbyty Maelor, Ysbyty Glan Clwyd and Ysbyty Gwynedd). If there is no one available or it is outside of office hours, please leave a message on our answer machine or send an email, we will be in-touch as soon as possible. Patient Advice and Liaison Service Leaflet, PDF
Email: BCU.PALS@wales.nhs.uk
Telephone: 03000 851234
We are open 9am to 5pm Monday to Friday, except Bank holidays.
If your enquiry relates to COVID-19 vaccinations, then please visit our COVID-19 Vaccination Information page for up to date local vaccination information and the latest updates on vaccine eligibility, or email BCU.SROCovid19VaccinationProgramme@wales.nhs.uk.