Skip to main content

Information Request

Due to the unprecedented challenges we are all facing during the Coronavirus (COVID-19) pandemic, we respectfully ask that if your request for information is not urgent, you consider whether your request for information under the FOI Act or Data Protection Subject Access could be delayed. 
We do remain committed to responding to requests for information under FOI and Data Protection and will respond as soon as we are able, however there may be some delay in responding to your request within the statutory timeframe due to urgent operational responses in dealing with COVID-19 priorities.
We apologise for any inconvenience this may cause.  Should our response to your request breach the statutory timeframe, and you remain unhappy with our response, you have the right to complain to the Information Commissioners Office and you can contact them at: 
Information Commissioner’s Office - Wales
2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH
Tel: 0330 414 6421

How to Obtain Information from the Health Board 

As a public authority Betsi Cadwaladr University Local Health Board provides its patients, staff and the general public with the right to access a range of information.  Please follow the links below to find out how you can access information held, from business information to personal information.

To request access to a range of business information regarding the Health Board under the Freedom of Information Act 2000, follow the link.

To request information around Environmental issues regarding the Health Board under the Environmental Information Regulations 2004, follow the link.

To request your personal information other than health records, including information held in your health record by making a ‘Subject Access Request’ under data protection legislation, follow the link.

To request copies of a health record for a living and deceased patient under the Access to Health Records Act 1990, follow this link.

Further Assistance

If you require any assistance accessing information from Betsi Cadwaladr University Local Health Board please contact the Information Governance Team on 03000 858361.

Senior Risk Information Officer

The Health Board's SIRO is the Executive Director of Finance.

Data Protection Officer

The Health Board's DPO is Justine Parry, Assistant Director of Information Governance and Assurance.

Caldicott Guardian 

The Health Board's Caldicott Guardian is Dr Melanie Maxwell, Senior Associate Medical Director

The SIRO, DPO and Caldicott Guardian can be contacted via e-mail -

Access to Health Records Requests

For information on how to request copies of medical records please go to our page.