Skip to main content

General visiting

Maternity visiting guidance here.

We know it is important for you to visit your loved ones and the following exceptional circumstances where one visitor (a family member or friend) is permitted to visit are outlined below.

As a Health Board, we expect our visitors to work with us as partners to maintain the safety of our patients and respect the measures that we ask of them to follow. At any time, visiting may be amended or cancelled to maintain safety.

Visiting considerations will be informed by community COVID 19 transmission rates, hospital COVID 19 admission numbers and any outbreaks that may be experienced in the Hospital environment. As you will be aware these can change rapidly hence it is important that you check with the ward / department at the time.

All visiting will be by appointment and all visitors will require an individual risk assessment to be completed both in advance of and on arrival of an agreed visit for both exceptional and general visiting arrangements, in order to keep patients, staff and visitors safe. 

General visiting arrangements

  • All visitors will be required to show evidence of a negative lateral flow test result (SMS, e-mail message or screenshot) and complete a screening questionnaire including a temperature check before entry
  • Visitors are not permitted in areas whereby there are suspected or confirmed cases of COVID 19 (except in exceptional circumstances outlined above)
  • Please check with the Ward / Department for visiting availability and times
  • Visiting remains restricted to 1 identified visitor per patient (except in exceptional circumstances outlined above as agreed with the Nurse in Charge)
  • Visiting is limited to 1 hour (except in exceptional circumstances outlined above as agreed with the Nurse in Charge) at the discretion of the Ward Manager and some visits may need to be cut short or cancelled
  • Visits will be by appointment with the Ward / Department directly and adhere to approved safe numbers for each specific area

Exceptional circumstances for inpatient visiting

  • Patient receiving end-of-life care in the last days of life
  • A familiar carer/parent or guardian/supporter/personal assistant to assist in care provision as agreed with ward/department
  • Both parents/guardians where the family bubble can be maintained in Paediatric and Neonatal wards / units
  • Patients may be accompanied where appropriate and it is necessary to assist their communication and/or to meet their health, emotional, religious or spiritual care needs as agreed with ward/department

All visitors will be required to

  • show evidence of a negative lateral flow test result (SMS, e-mail message or screenshot) and complete a screening questionnaire including a temperature check before entry
  • Not visit if displaying symptoms of coronavirus (a new continuous cough, a high temperature or a loss of, or change in, normal sense of smell or taste) even if these symptoms are mild or intermittent
  • Not visit if they have received confirmation of a COVID positive test
  • Not visit if they are in a period of isolation
  • Book a visiting appointment with the ward directly
  • Perform good hand hygiene (handwashing) to reduce risks to themselves, other visitors, patients and staff and will be prompted to do so on arrival
  • Wear a water repellent face mask at all times whilst in Hospital premises, these will be available on entry to the Health Board premises
  • Undergo a temperature check upon request
  • Maintain the 2metre social distance rule
  • Adhere to visiting appointment time (do not arrive earlier than allocated time)
  • Wear clothing that allows you to keep your forearms bare i.e. short sleeves
  • Not bring gifts / personal items
  • Follow visiting guidance at all times

Additional Paediatric and Neonatal services Visiting Guidance

  • Parents / Guardians are not permitted in areas whereby there are suspected or confirmed cases of COVID 19 (except in exceptional circumstances outlined above)
  • Please check with the Ward / Department for visiting availability and times
  • Both Parents can visit together where a family bubble can be maintained
  • Visiting is limited to 1 hour (except in exceptional circumstances outlined above as agreed with the Nurse in Charge) at the discretion of the Ward Manager and some visits may need to be cut short or cancelled
  • Visits will be by appointment with the Ward / Department directly and adhere to approved safe numbers for each specific area

Patient Advice and Liaison Support Service (PALS)

Our Patient Advice and Liaison Support Service (PALS) is here to help you. Our PALS Officers will do their best to resolve issues quickly and directly with the staff concerned. If you have an enquiry about visiting restrictions or a concern about a friend or relative who has been admitted, please contact PALS (9am to 5pm Monday to Friday except Bank holidays).