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General visiting

All of our hospital sites are smoke free: Information to protect our patients staff and visitors from the harmful effects of smoking.

Information on general visiting, maternity units, paediatric services and neonatal units.

It is important for our patients to receive visits from family and friends and we respectfully ask that our visitors maintain the safety of our patients by following the visiting arrangements in place at the time. Visiting restrictions may be introduced at short notice if there are infections or outbreaks on the wards, for the safety of our patients, visitors and staff.

Guidance for visitors

  • All visitors must keep personal items to a minimum and on person at all times.
  • Please share feedback with staff and share any concerns you have during your visit. The Patient Advice and Liaison Support Service (PALS) can also help you. Our PALS Officers will do their best to resolve issues quickly and directly with the staff concerned.

Hand hygiene

All visitors must follow the rules on hand hygiene. Clean your hands with alcohol rub as soon as you enter the hospital. Clean then again if you touch surfaces, such as door handles and again before you touch anything belonging to a patient or the surfaces they would use

Norovirus, Flu and COVID-19

Visitors are asked not to attend if they, or members of their household, have symptoms suggestive of COVID-19, Flu or have had diarrhoea and/ or vomiting suggestive of a tummy bug/ Norovirus in the last 24 hours. If you do visit, you put the wellbeing of your loved one at risk and it also threatens the health of our staff, who will not be able to care for the population if they contract an infection

Visitors who are vulnerable and children

Visitors who are vulnerable to infections (due to their age or condition) should avoid visiting people in hospital. An individualised risk assessment and decision should be made by the ward manager in relation to children visiting.

Visiting times and guidance at hospital sites

Please check directly with the ward before your visit for specific visiting availability and times. Hospital visiting hours at: Glan Clwyd Hospital, Wrexham Maelor Hospital and Ysbyty Gwynedd vary between 10am and 8pm. Visiting times can also vary at community hospital sites.

  • If visitors are attending a patient with an infection or a care area with infectious patients, they will be made aware of any infection risks and offered appropriate personal protective equipment. There may be some additional restrictions so please contact the ward manager for further advice.
  • When a ward is closed due to an outbreak, visiting should only be considered under exceptional circumstances, such as if a patient is receiving end of life care has dementia or learning disabilities
  • We try to make our visiting as flexible as possible but there should be a limit of two visitors at the bed-space at any one time unless there are exceptional circumstances as outlined below:
    • The decision regarding the number of visitors is at the discretion of the Ward Manager
    • Please check with the Ward / Department for visiting availability and times

Paediatric services visiting guidance

  • Both parents or primary care givers have unrestricted access during the day to stay with their child on the unit/ ward.(only one parent at night)
  • Siblings can visit however only 2 persons around the cot/bed space one of which should be a parent

Neonatal units

  • If the parent cannot attend the Neonatal unit they can nominate a person of their choice
  • Only 2 persons around the cot space one of which should be a parent
  • Siblings to visit alongside the parents to promote the BFI and Fi acre standards
  • Twice daily visiting times for extended family
  • In the event of any infection prevention outbreak to revert back to only parents to be present on the unit with their baby