Welsh Language

Welsh Language (Wales) Measure 2011

The Welsh Language (Wales) Measure 2011 received Royal Approval on 9th February 2011: this gave the Welsh language official status in Wales, and consequently placed the language within a new legal context.

Along with reinforcing the principle that Welsh shouldn’t be treated less favourably than English in Wales, the 2011 Measure also created a new legislative framework for placing specific legal duties on public bodies in relation to the Welsh language.

Thus, public institutions and organisations will now have to operate in accordance with a series of fixed statutory Standards: a number of specific benchmarks which will formalise the nature and provision of Welsh-medium public services for the future.

These new Welsh Language Standards will become applicable to the Health Board during 2019 (and a number of the related provisions that were originally created by the passing of the Welsh Language Act 1993 will consequently be updated, or become obsolete).

Welsh Language Standards

The Welsh Language Standards are a set of statutory requirements which are relevant to the Health Board. They state clearly our responsibilities to provide bilingual services to patients and the public.

There are a 121 Standards in all, split into 4 main areas of compliance. 

Service Delivery Standards  

These standards state the specific requirements on the Health Board when dealing with the public. Including when we deal with correspondence, telephone calls, meetings, events and external communication channels.

Policy Making Standards 

These Standards state what we should consider when developing any new policy, protocol or scheme.

Operational Standards 

These state how we use the Welsh Language within internal processes.

Record Keeping Standards 

These relate to our evidence in complying with the Standards.

Everyone who works for the Health Board is responsible for complying with the Standards. An outline of all the Standards relevant to the Health Board are in the document below. 

Welsh Language Standards Document 2019

Annual Reports

Welsh Language Annual Report 2017-2018 

For further information, please contact:
Eleri Hughes-Jones
Head of Welsh Language Services, Betsi Cadwaladr University Health Board
Ysbyty Gwynedd, Penrhosgarnedd, Bangor, LL57 2PW
Telephone: 01248 385078
E-mail:  eleri.hughes-Jones@wales.nhs.uk

Alaw Griffith
Welsh Language Standards Compliance Officer
Betsi Cadwaladr University Health Board
Denbigh Infirmary, Denbigh, Denbighshire, LL17 3ES
Telephone: 03000 855718
E-mail: alaw.griffith@wales.nhs.uk