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Crisis and Emergency Care

Where will you see us?

You might be seen in a number of different places depending on where you live, who you are seeing and how you are referred to us, options include;

  • The Emergency Department (also known as A&E)
  • On a Children’s Ward
  • Royal Alexandria Hospital - Rhyl
  • Llandudno Hospital
  • Your School
  • Your GP (Family Doctor)
  • Somewhere in your community/Close to where you live
  • Your own home

Who will see you and when?

We have staff who can see you at different times;

  • Staff based at Glan Clwyd Hospital offer a service Monday to Friday from 9am to 9pm
  • Staff based at the Royal Alexandria Hospital in Rhyl offer a service from 9am to 5pm
  • Staff based on the Children’s Ward offer a service between 9am and 5pm at weekends.

Referral Process

Your school or GP can refer you to us if they think we can help, if your parent or carer phone the CAMHS number they can speak with SPOA (Single Point of Access) Practitioner but it is recommended you are referred by your GP or School.

What will happen during my assessment?

We will spend some time getting to know you and what you might need help with, we’ll talk to you about food, sleep, what risks there are, your family and your friendships. After we have spoken to you we will talk to your parent, carer or trusted adult you have brought with you about the same things.

After we have spoken to both of you we will all come together to create a safety plan with you. A safety plan is a document we can all use to support you and keep you safe. After this initial appointment you will be offered a follow up appointment in 7 days.

What to bring with you?

While you don’t need to bring anything with you, we’d like you to feel comfortable. Please come with a parent, carer or another trust adult with you, especially if you are attending the emergency department. You can also bring with you something which may help you feel more comfortable or distract you like headphones, clothing or books.

The Unscheduled care teams cover the whole of North Wales, Gwynedd Hospital, Glan Clwyd Hospital, Wrexham Maelor and Countess of Chester​

Contact Information: Denbighshire CAMHS03000 856023 or Conwy CAMHS 03000 851 949