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Freedom of Information


The Freedom of Information Act 2000 (the Act) reflects the government’s commitment to promote greater openness by public authorities.  The Act's purpose is to ensure that all areas of public bodies, including the NHS are open and transparent, ensuring that more information about public services are made readily available.  

Betsi Cadwaladr University Local Health Board (the Health Board) recognises that the public have the right to know how the services of the Health Board are organised and run.  They have the right to know which services are being provided, the standards of services that are expected, the targets that are being set and the results achieved, together with how much it costs to provide the services it offers.

How to make a request

Information on making a request can be found here.

When making a request for information, be as clear as possible by pinpointing the specific information required to assist the Health Board in responding to the request.  Confirm what format would be preferential to receive the information in, for example, spreadsheet.

The Health Board will reply to requests within 20 working days.  It may:

  •      provide the information asked for;
  •      notify the requester if the information is not held;
  •      notify the requester if another public body holds the information;
  •      issue a ‘Fees Notice’ informing the requester that Charges apply to that particular information request;
  •      refuse to provide the information, and explain the reasons why;
  •      notify the requester that the Health Board requires more time to consider the public interest test, and confirm when a response should be expected

Publication Scheme

To assist the public in accessing such information and in compliance with the Act, the Health Board has produced a Publication Scheme.  This is a complete guide to information which the Health Board routinely publishes, in compliance with the Model Publication Scheme produced by the Information Commissioner. 

Disclosure Log 

To assist the public, the Health Board has produced a Disclosure Log which briefly outlines the previous requests received by the organisation, together with the relevant responses issued under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004..

Process: A decision to publish content is made by considering if we believe that there may be a wider public interest, when information is frequently requested, or when information is not already available elsewhere.  This will be done on a monthly cycle to allow any updates or changes to responses issued (as a result of an internal review) to be taken into account.  Personal details such as names, addresses etc are redacted to protect the requestor's privacy.


If you are not happy with the way your request has been handled by the Health Board, you are entitled to make a complaint by Contacting Us.

All complaints will be dealt with in accordance with the Health Board’s ‘Access to Information Policy' and associated procedures.  Should you not be satisfied with the Health Board’s response to your complaint, you then have the right to complain to the Information Commissioner’s Office.