Lost or Damaged Hearing Aid(s)
If you have lost or damaged your hearing aid(s), please contact Audiology to discuss how to get a replacement.
Your hearing aid remains NHS property on loan for as long as you need it. There is a charging policy for lost or damaged hearing aids which will be discussed with you. You will find a copy of the policy in your Blue Book information.
A flat rate fee of £65 will be charged to replace each hearing aid (this includes the ear mould). If you later find your hearing aid, we cannot refund the £65 fee.
There are exemptions to the charge which the Audiologist will discuss with you.
If you feel you should not be charged, you have the right to appeal.
Top Tips to Help Avoid Losing or Damaging Your Hearing Aid(s)
The following tips may be useful in helping to reduce the chance of losing or damaging your hearing aid(s).
- When you take your hearing aid/s out, put them in the case provided.
- Have a regular place to keep your hearing aid/s at night so you know where to find them each morning.
- Do not wrap your hearing aid/s in a tissue.
- Be careful when removing glasses, hats, scarves, coats and other clothing.
- Take care if you remove your hearing aid/s when you’re out, for example, if the weather is wet or windy. Make sure you store them in a safe place, preferably the hearing aid case.
- Keep your hearing aid/s out of reach of your dog and small children.
- Always remove your hearing aid/s before washing, bathing or showering.
- Check pockets before putting your clothes in the washing machine.
- If you are in hospital or a care home, make staff aware that you have hearing aid/s and ask them to put them in a safe place when you are not wearing them.
- Safety clips can be purchased that can reduce the chances of your hearing aid/s being lost.
- Protective covers can be purchased to prevent your hearing aid/s being damaged by sweat, dust or water.