If your hearing aid does not seem to be working, or you are not hearing well, watch the following video or try the following to see if you can solve the problem:
If the hearing aid is whistling, squealing or buzzing when you are wearing it:
If you are still having problems after checking your hearing aid, please contact Audiology.
Postal Services for Hearing Aid Repairs and Batteries
If you are unable to attend the open access service and you cannot wait for an appointment, a postal service is available. If you are thinking of sending your hearing aid in for repair, please take your package to the post office for weighing. A regular 1st or 2nd class stamp is not adequate. The Post Office will not deliver items that have incorrect postage attached and will result in a delay.
Please make sure you send us:
Your hearing aid(s)
Your battery record card
A brief explanation of the problem you are having
Do not send us:
Your blue information folder
Please contact us preferably by email or post as our phone lines are very busy, and we will post some out to you.