A learning, self-improving organisation

We are determined to learn from our experiences as a Health Board. We are developing better ways to use all feedback, information (data) and learning available to continually improve - both now and in the future. 

Progress Made 

• We are developing a robust Quality Management System. Discussions are already underway with our clinical executives and a number of sessions have taken place with Improvement Cymru and our own Board and executive team to focus on the development of a Quality Management System, with a first version expected in May 2024. We’re also actively seeking learning from colleagues across England and Wales where they have robust Quality Management Systems in place.  

Future Plans 

• Learning from inquests: consistent themes can be found in HM Coroner Reports from 2016 to 2023 and we are developing a thorough plan to address the concerns and make the changes needed. We will evidence them as we do so.  

• Become an intelligence led organisation. We are looking at developing better ways of gathering, sharing and using information (data) to inform our planning and performance. 

Betsi Cadwaladr University Health Board, one year on: digital download