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Call 4 Concern©

Are you concerned about a patient’s clinical condition?

Call 4 Concern© is a patient safety initiative run by the Acute Intervention Team at Ysbyty Gwynedd. This is an Adult inpatient service.

Call 4 Concern is a service that allows patients and families to call for immediate help and advice when they feel concerned that the health care team has not recognised their own or their loved one’s changing condition. 

Who are the Acute Intervention Team?

We are a team of highly skilled and experienced Advanced Nurse Practitioners. The Acute Intervention Team are available 24 hours a day at Ysbyty Gwynedd to help support ward teams in the care of acutely ill patients.

When to use Call 4 Concern?

Patients:

  • When you feel your health condition is getting worse and you are worried

Families/Carers:

  • When the patient is looking worse or is not doing as well as expected, and your concerns are not being recognised, acknowledged or addressed
  • You feel there is confusion over what needs to be done for the patient.

What should I do if I am concerned about a patient?

Step 1: Speak to the ward nurse, nurse in charge or doctor. They may be able to help.

Step 2: If you are still not satisfied your concerns have been addressed you can make a Call 4 Concern call.

How to make a Call 4 Concern:

  • Contact the Switchboard at Ysbyty Gwynedd by phoning: 01248 384384. Ask for the Acute Intervention Team on Bleep 206.
  • Inform the Nurse Practitioner you are making a Call 4 Concern call, and provide a brief description of the problem, including the patient’s name and ward. Please also provide the referrer name and contact number
  • You can also ask a member of staff (e.g. Nurse, Physiotherapist etc) to make a Call 4 Concern call on your behalf.

Responding to your call

After receiving your call, the Acute Intervention Team nurse practitioner will assess the urgency of the problem. The nurse practitioner will visit the patient on the ward and assess the situation and review the patient.

The Acute Intervention Team will liaise with your medical team and other healthcare professionals as needed.

We aim to answer your call immediately, however on some occasions we may be dealing with an emergency which may delay our response. In this instance we advice that you call us back later or speak to the ward team if urgent.

When NOT to use Call 4 Concern

Call 4 Concern is a Patient Safety Initiative and not a general complaint process.

To report problems regarding your hospital bed, room, food, parking or any other general issues please speak to your nurse or the ward manager. You can also contact the Matron to discuss any issues further.