Yes, under Data Protection legislation, individuals have the right to access copies of their own personal data which is held by an organisation, however there are a few exceptions e.g if you are still undergoing treatment. Please talk to your healthcare professional responsible for your care about this.
If you are no longer receiving care, then please contact our Access to Health Records Team for access to your medical records. Please see details below.
Please note x-rays/scan results and clinic letters can take up to six weeks to be reported, please allow this time to pass after your appointment prior to requesting information.
The Data Protection Legislation gives individuals the right to access copies of their personal data which is held by an organisation. Health Boards are allowed one calendar month from receiving a request to provide copies of health records (with the exception of deceased patient records which remains at 40 calendar days).
For further information please see the Information Commissioner’s site who are the regulatory authority for Data Protection.
If you wish to access your health record, a record on behalf of someone else or a person who is deceased, it would be helpful if you could please ensure the correct application form is selected from the list below. This will help the Access to Health Records Team process your request effectively.
Requests are managed electronically by our dedicated Access to Health Records Team and once complete, applicants will receive a response to their request via secure email.
The Data Protection Legislation also gives individuals the right to have inaccurate personal data rectified, or completed if it is incomplete and Health Boards are allowed one calendar month from receiving a request to respond.
For further information please see the Information Commissioner’s site who are the regulatory authority for Data Protection.
You can contact our Access to Health Records Team on the following details. Our offices are open between 9am and 5pm, Monday to Friday.
Access to Health Records Service,
Llandudno General Hospital, Hospital Road,
Llandudno, Conwy, LL30 1LB
Telephone: 03000 852100
If you do not wish to submit your request for access to the health records via the online form, you can submit your request directly to us by email at; BCU.ATHRSAR@wales.nhs.uk. Please note that this is for submission of new requests only and if you wish to speak to a member of the team regarding any queries you may have, please contact us on the above telephone number or alternatively by responding to any correspondence we submit to you via the new system, which includes your individual case reference. This is to ensure your query related to your case, is automatically allocated to your assigned case handler to action.