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Class Five: Our policies and procedures

Here you will find:

Policies and procedures relating to the conduct of business and the provision of services

Information about policies and procedures will be added here. For further information in the meantime please contact 

Health and safety
Policies and procedures relating to human resources, including recruitment and employment policies

Information about policies and procedures will be added here. For further information in the meantime please contact Human Resources. 

Equality and diversity policies
Equality scheme
Equality impact assessments
Welsh language scheme in accordance with the Welsh Language Act 1993
Standing financial instructions / procedures
Standing orders
Complaints and other customer service policies and procedures
Data protection  / Records Management  / Caldicott Guardian

Information Governance is a framework that brings together legal, ethical and quality standards that apply to the handling of information; it applies to sensitive and personal information, of any individuals, including employees and patients.  In the Health Board this is overseen by the Performance, Finance & Information Governance Committee (PFIGC), and is managed on a day to day basis by the Information Governance team in accordance with Data Protection legislation and the Common Law Duty of Confidentiality.  The PFIGC reports directly to the Board.

A senior person, usually a health professional, is nominated to act as a Caldicott Guardian, specifically responsible for safeguarding the confidentiality of patient information. The person appointed for Betsi Cadwaladr University Health Board is Mr Nick Lyons, Executive Medical Director.

Information Governance sits alongside clinical and corporate governance, and focuses on ensuring that information is handled in a safe and secure manner.

NHS Wales has produced a leaflet entitled 'Your Privacy Your Rights' which explains why the NHS collects information about patients and how the information is used.  It gives details on the patients' right to see their health record and how to gain access to them.

The Health Board's approved Information Governance policies and procedures, can be found in the Policies and Procedures part of the website.

The Information Commissioner’s Office (ICO) is the UK regulator for Data Protection and Freedom of Information legislation, set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Estate management
Charging regimes and policies