Depending on the urgency and severity of your call, you may speak to a healthcare professional, who could be a pharmacist, nurse, paramedic or a doctor. Sometimes it may be necessary for you to speak to more than one person to get the right treatment, but we will keep this to an absolute minimum so you get to speak with the right healthcare professional first time. If your need is urgent and requires you to see a GP out-of-hours, you will be asked to attend a primary care centre based at one of our hospital sites, as is the case currently. However, for the majority of conditions, our highly skilled nurses or pharmacists will be able to deal with many cases. Our call takers are trained to recognise when there is a threat to life; if you dial 111 but do need an ambulance, you will be put through to the emergency ambulance service.