Where is the call centre based? Why are we ringing a 111 call centre rather than the local out of hours services where they understand the local community and local services?

NHS 111 Wales has call centres throughout the country and many new staff have been recruited to support the service in North Wales. Each centre uses a comprehensive directory of services to give patients a high level of care and advice, with all staff taking part in a comprehensive ongoing programme of training and development. The GP Out of Hours service will continue to provide local care when needed.