Wrexham and Flintshire

The Wrexham and Flintshire Physiotherapy service is currently providing both urgent and routine patient services.  The Physiotherapy service is being delivered remotely via telephone/ video calls or via face-to-face appointments.  Appointments are offered in line with clinical need, evidence based practice and infection prevention guidelines. The service can be contacted by telephone or via email

Wrexham/Rhos office
Telephone: 03000 849790
Email: BCU.PhysioTeamEast@wales.nhs.uk

Flintshire office
Telephone: 03000 859 048
Email: BCU.PhysioFlintshire@wales.nhs.uk

Gwynedd and Anglesey

The Gwynedd and Anglesey Physiotherapy service is continuing to provide both urgent and routine patient services.  The service is being delivered remotely via telephone/  video conference or via face-to-face appointments in line with clinical need, evidence based practice and infection control guidelines. The service can be contacted by telephone or via email .

Main Telephone: 01248 384100, 
Email: BCU.PhysioAdminWest@wales.nhs.uk 

Ysbyty Alltwen
Telephone: 03000 852473

Ysbyty Penrhos Stanley
Telephone: 03000 853132 

Dolgellau  
Telephone: 03000 843253

Conwy and Denbighshire

Physiotherapy continue to accept referrals. All referrals will be triaged and risk assessed as routine or urgent physiotherapy advice or treatment. Appointments will then take place either by telephone, virtual consultation or face-to-face.

Our ability to offer face-to-face consultations is still limited by the social distancing guidelines.  We are also offering face-to-face group activity where appropriate. Due to an exceptionally high demand, our waiting times are a little longer than usual.

Conwy and Denbighshire Contact Details: 
Telephone: 03000 856010
Email: BCU.PhysioTeamCentral@wales.nhs.uk 

Physiotherapy helps restore movement and function to as near normal as possible when someone is affected by injury, illness or by developmental or other disability.

As a healthcare profession, physiotherapy's science foundation covers a broad and varied range of work which involves working with people to promote their own health and well-being. They combine their knowledge, skills and approach to improve a broad range of physical problems associated with different 'systems' of the body.

Physiotherapists work within multi-professional teams across community hospitals, community settings and within patient's homes, as well as outpatient clinics.

Physiotherapists work in a wide variety of health settings such as:

• Intensive care
• Mental illness
• Stroke recovery
• Occupational health
• Care of the elderly

They combine their knowledge, skills and approach to improve a broad range of physical problems associated with different 'systems' of the body. In particular they treat:

• Neuromuscular (brain and nervous system)
• Musculoskeletal (soft tissues, joints and bones)
• Respiratory and cardiovascular systems (heart and lungs)

People are often referred for physiotherapy by doctors or other health and social care professionals. Increasingly, as a result of changes in health care, people are referring themselves directly to Physiotherapists without previously seeing any other health care professional.

Physiotherapists work autonomously, most often as a member of a team with other health or social care professionals. Physiotherapy practice is characterised by reflective behaviour and systematic clinical reasoning, both contributing to and underpinning a problem-solving approach to patient-centred care.

Self-referral to Musculoskeletal Physiotherapy

Musculoskeletal physiotherapy relates to physiotherapy of the musculoskeletal system. This involves muscles, bones, joints, nerves, ligaments, cartilage and spinal discs.

If you feel that you are suffering from a musculoskeletal complaint that could benefit from physiotherapy, you are now able to make a direct referral to your local physiotherapy department within the Betsi Cadwaladr University Health Board. This offers patients greater choice and faster access to hospital services without the need to visit the GP.

Please note this referral option is not available to under 18’s or for neurological, respiratory or gynaecological problems.

Information Leaflet for Self-referral to Physiotherapy