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Non-Emergency Patient Transport Service (NEPTS)

The Welsh Ambulance Services NHS Trust provide a Non-Emergency Patient Transport Service for patients across Wales who are unable, for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who rely on the service and it should not be used by those without a medical need.

Please note that a need for treatment does not automatically imply a need for transport. There is an eligibility process that all patients are required to go through to ensure that your needs are appropriate for the service.

For patients who are found non eligible, there is an Alternative Transport Team that can discuss transport options in your area.

You could be eligible for hospital transport if;

  • You are receiving regular dialysis or cancer treatment; 
  • You require a stretcher for the journey; 
  • You require oxygen for the journey; 
  • You need to travel in your own wheelchair; 
  • You are unable to walk without continual support; 
  • You are unable to use public transport because you have a medical condition that would compromise your dignity; 
  • You have severe communication difficulties or; 
  • You will experience side effects as a result of the treatment for your condition.

For more information please visit the Welsh Ambulance Service's website or call 0300 123 2303.

Cancelling Transport

Up to 100,000, Non-Emergency Patient Transport journeys every year result in the patient not travelling or not being at the collection point when our crews arrive.  Cancelling transport, if it is no longer needed, is very important and allows the Non-Emergency Patient Transport Service to offer the booking to another patient.

If you are eligible and book transport but need to cancel a booking, please call the number below or visit their website.

For more information please visit the Welsh Ambulance Service's website or call 0300 123 2303.