We engaged with children and young people who have experience of care to tell us what we could do better to support them in health services.
YOU SAID: Children and young people told us it would be better if there was more communication between the school, social workers and nurses’.
WE DID: We attend or provide reports to a review meeting in the first month of a child’s placement and then every 3 months until the child or young person is settled. After this we see the family/ foster carer/ child or young person, school and social worker to discuss progress every 6 months.
YOU SAID: Children and young people told us they weren’t keen on having appointments at school time and they don’t want to see their nurse or social worker at school.
WE DID: We want to make sure children and young people have a choice for where they see us and only offer appointments at school if the child or young person asks to be seen in school.
We offer an experience of service questionnaire to families and every month we look at the feedback children, young people and families tell us about the services they receive.
YOU SAID: you told us our clinic rooms and waiting rooms were boring, could do with some more colour and they didn’t feel like comfortable spaces.
WE DID: we really went the extra mile and worked with Awyr Las (our North Wales charity) to raise funding to improve the spaces. Our communities are just amazing and we raised over £5400 which will be used to improve the rooms.
Our webpages are getting better
YOU SAID: You told us our webpages needed to be better and include more colour, videos, images and information that you could understand.
WE DID: We’ve done lots of work on the webpages and ticked lots of things off the list which you have asked for. Now we are working to add even more and will be developing a welcome video alongside young people in Ysgol Gogarth.