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Tell us what you think

Whether you are a patient, relative, carer or visitor at one of our hospitals, please tell us what you think to help us improve our services.

If you have recently used one of our services and have an enquiry, comment, concern or compliment about your experience, please let us know using the form below and our Patient Advice and Liaison Support team will be in touch. 

If your enquiry relates to COVID-19 vaccinations, then please visit our COVID-19 Vaccination Information page for up to date local vaccination information and the latest updates on vaccine eligibility or email BCU.SROCovid19VaccinationProgramme@wales.nhs.uk.

 

Complete a feedback survey during your hospital visit

At the hospital take a few moments to tell us about your experiences and the quality of the service you have received by completing one of our feedback surveys. We are using 'real time' patient feedback which means you can complete the survey while you are still in our care. If you need help locating a survey, please ask a member of staff.  All feedback is anonymous and is shared with our hospital teams to help deliver continuous quality care to our patients.

Service User Feedback Questionnaire (English)

Talk to the Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) are here to listen to you. 

Make a complaint 

It is best if you can share your concern at the time by speaking directly to a member of staff. You can also contact the Patient and Advice Liaison (PALS) service. If you are still not happy you can make a formal complaint.

Accessible Health Service

The Accessible Health Service is available to support Deaf BSL service users.

Contact information
Telephone: 07799533547
Email: accessiblehealth@signsightsound.org.uk

Wales Interpretation & Translation Service (WITS)

If you require a language interpreter including BSL please make this known to the ward/department prior to your appointment/attendance and request that the ward/department contacts  WITS on your behalf.

Contact Information

Telephone: 02920 537 555 

Website: https://www.wits.wales/#1b

Social Media

Follow us via our Patient Advice and Liaison Service Twitter and Facebook accounts where you will also find up-to-date information and news from the Patient Experience team.