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Patient Safety and Experience

Service User Feedback Questionnaire
Tell us what you think

Get in touch and tell us what you think to help us improve the services that the Health Board provide.

About the Patient and Carer Experience Team

Information about the Patient and Carer Experience Team. 

Contact the Patient Advice and Liaison Service (PALS)

Contact our Patient Advice and Liaison Support Service who are here to listen to you. 

How to make a complaint

We aim to provide the very best care and treatment and it is important that we welcome comments and learn from people’s experiences, good or bad. If you wish to make a formal complaint please contact the Concerns Team.

Learning from your feedback

Examples of how your feedback has had a positive impact on the services we provide. 

Patient stories

A collection of patient stories of experiences from patients and their carers who have received treatment and care from the Health Board.

Send a message to a loved one who is in hospital

Send an email or a letter to a loved one who is in hospital

Support for carers

Carers will be welcomed by the Health Board and will be respected and valued for their expertise as partners in care. 

Praise a staff member, volunteer or team

If you feel that a member of staff, team or volunteer has gone above and beyond in the Health Board, you can nominate them here for our monthly Seren Betsi Star award. 

Patient information and support

Patient information leaflets provide you and others involved in your care with advice and information. Please visit the Health Information and Advice section on this website to find the information relevant to you. 

If you need any further support or guidance please contact the Patient Advice and Liaison Service. NHS 111 is another online resource that gives you access to NHS help and information.

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