Support, Concerns and Complaints: Who to Contact

PALS: If it matters to you, it matters to us

We are committed to providing the best possible care and treatment for people across North Wales. We understand that sometimes things may not go as expected, and when this happens, we want to ensure that your concerns are addressed promptly and appropriately, providing us with the opportunity to put things right. 

Depending on your situation, you may need support and guidance from either our Patient Advice and Liaison Service (PALS) or our Complaints Service. Below is information and guidance on both of those services and more, to help you decide on the best approach and who to contact: