Patients and visitors encouraged to wear face masks when visiting all hospitals in North Wales

From tomorrow (Monday, 3 August), all visitors and patients coming into our hospitals across North Wales are strongly encouraged to wear face coverings or masks.

Face coverings are different to face masks in that they can be homemade, made of cloth, and be reusable. If a patient or visitor does not have a face covering when they come into the hospital, a facemask will be available and offered by a member of staff on arrival.

Gill Harris, Executive Director of Nursing and Midwifery for Betsi Cadwaladr University Health Board, said: “We know that coming to hospital at the present time might cause our patients some anxiety and worry. We would like to reassure our communities that the safety of our staff and patients is our key priority.

“As such we have taken the decision to actively encourage the wearing of face coverings, or face masks, for all staff and patients in the public or communal areas of our hospitals.

“Evidence has shown that people infected with COVID-19 can have very mild or no respiratory symptoms and can transmit the virus to others without being aware, so it is important that we take steps to reduce the risk of transmission. 

“We want the safest possible environment for our patients and visitors and we will be taking extra steps to ensure social distancing and encouraging the use of hand sanitisers on entering and leaving the hospital.”

Hospital visiting is still strictly limited to control the spread of COVID-19. For more information visit: https://bcuhb.nhs.wales/health-advice/safely-restarting-our-services-during-covid-19/hospital-visiting-restricted/

The Health Board is also encouraging family and friends of patients under our care to consider alternative ways of keeping in touch, including the use of our hospitals’ free WiFi to use Facetime or video calling.

You can also keep in touch with friends or relatives in hospitals using the Letter to Loved Ones service.

Our Patient Advice and Liaison Support Service (PALS) is here to help you. Our PALS Officers will do their best to resolve issues quickly and directly with the staff concerned. If you have an enquiry about visiting restrictions or a concern about a friend or relative who has been admitted, please contact PALS (open 9am to 5pm Monday to Friday except Bank holidays). Email BCU.PALS@wales.nhs.uk, or call:
East (Wrexham & Flintshire) – 01978 727 020
Central (Conwy & Denbighshire) – 01745 448 788 Ext: 2736
West (Gwynedd & Anglesey) – 03000 851 177