You can now keep in-touch with friends or relatives in Betsi Cadwaladr hospitals by using our Letter to Loved Ones service. Simply type up your email and follow the instructions below. Your message will then be delivered to a loved one whilst they are in our care.
Unfortunately, we are unable to return a response from your loved one. To protect patient confidentiality this service is unable to provide updates relating to the treatment or any other detail of a person in our care.
You can also contact us by telephone: 03000 851234
The Letter to Loved Ones email service and telephone lines are manned 9am to 5pm, Monday to Friday (excluding Bank Holidays).
Messages will be delivered to wards, by hospital post or by an identified email to the wards. The Health Board’s PALS Service is managing the process for each of our hospital sites.
We will not collect or share any personal data including email addresses or any other information contained within the body of an email other than for the purpose that it is intended.