Hospital Visiting Suspended

Updated 23rd April 2020

Visiting at all North Wales hospitals has been suspended to help prevent the spread of COVID-19.

Visiting patients who are not infected with COVID-19 will only be permitted in the following circumstances:

  • One parent or guardian for paediatric (Children’s Ward) inpatients and neonatal wards;
  • One visitor at a time for an agreed amount of time to patients receiving end of life care. Permission from the ward sister or charge nurse must be obtained in advance
  • One birthing partner from the same household to support a woman in labour will be permitted
  • For patients with dementia or a learning disability, where the absence of visitors is causing undue distress. This will be at the discretion of the senior sister or charge nurse, following a risk assessment and discussions with their family/carers.

Other exceptions may be provided in special circumstances at the discretion of ward sister/ charge nurses or managers, based on advice from our Infection Prevention Control Team.

No visitors or birthing partners should attend hospital if they are unwell or displaying the symptoms of COVID-19, which are a new, continuous cough and high temperature.

No visitors who are pregnant, under the age of 12 years, or is deemed to fall into a high risk category will be permitted.

Permission to visit any COVID-19 positive patients will only be given in extreme circumstances in line with pandemic guidance and with advice from our Infection Prevention Control team. For COVID-19 positive patients receiving end of life care, wherever it is possible and safe to do so, loved ones can visit to say goodbye. Permission to visit should be secured, in advance, from the ward sister or charge nurse. If agreed this should be one visitor at a time for an agreed amount of time. Personal Protective Equipment (PPE) will be provided in order to protect visitors, as well as guidance by staff about expectations while visiting a COVID-19 positive patient. 

Visitors with any underlying conditions should be aware of the risks to themselves and discuss these with the ward sister of charge nurse before visiting.

All visitors must adhere to the social distancing guidelines as far as possible and must adhere to strict hand hygiene and infection control precautions on arriving and leaving. Visitors must not visit any other patients or hospital facilities en route.

The Health Board is also encouraging family and friends of patients under our care to consider alternative ways of keeping in touch, including the use of our hospitals’ free WiFi to use FaceTime or video calling.

You can also keep in touch with friends or relatives in hospitals using the Letter to Loved Ones service.

Our Patient Advice and Liaison Support Service (PALS) is here to help you. Our PALS Officers will do their best to resolve issues quickly and directly with the staff concerned. If you have an enquiry about visiting restrictions or a concern about a friend or relative who has been admitted, please contact PALS (open 9am to 5pm Monday to Friday except Bank holidays). Email BCU.PALS@wales.nhs.uk, or call:
East (Wrexham & Flintshire) – 01978 727 020
Central (Conwy & Denbighshire) – 01745 448 788 Ext: 2736
West (Gwynedd & Anglesey) – 03000 851 177