Waiting List Support Service
This service is now live. To begin with this service is only for patients who are on the trauma and orthopaedics lists and returning patients from the tertiary, ophthalmology and dermatology clinics.
If you are a patient on a waiting list for treatment (the criteria is listed in the blue information box above), or you know someone who needs support whilst they are waiting, the Waiting List Support Service can help.
We will
- Provide support and advice on managing your health and keeping healthy
- Discuss what matters to you and signpost referrals to other health care or community based services
- Review your situation while you are on the waiting list and provide additional support that could help improve your quality of life and independence
- Help you take control over your condition whilst you are waiting
- Provide reassurance and advice on what you can do if your symptoms deteriorate
How to contact us
You can contact the Waiting List Support Service by telephone or email, Monday to Friday from 9am to 3pm (excluding bank holidays). Outside of these hours, please leave a message and a member of the team will call you back during office hours.
Telephone: 03000 852000
Email: BCU.SPOC@wales.nhs.uk