3P's person's charter
What can you expect from self care while you prepare for treatment:
- Promote health decisions and lifestyles to reduce the risk of developing illness
- Know what to do to Prevent your condition getting worse
- Prepare for your treatment to be a success
The Principles
Communication
- Information is accessible to me, and my individual communications needs are met
- I know that my referral has been received and what waiting list I am on
- I can choose how services communicate with me
- I know how I can access information on what support is available to me whilst waiting via the self care while you prepare for treatment on the Health Board's website
- I can access up-to-date information about my waiting time
- I can let the team know if my symptoms and my situation are getting better or getting worse
Decision-making
- I understand the options available to me about my treatment and how to get support.
- I have access to an advocate if necessary.
- I have received enough information to help me make informed decisions about my care and support.
- I have clear information about what is expected to prepare for my treatment and recovery.
- I have enough information, understanding and support to be confident as an equal partner in my own care.
Information
- I have access to clear information and education, including what support is available in my community to help my own self-management
- I have an awareness of the different treatment options available to me
- I can access and understand the information signposted to me
- I can provide feedback in a format of my choice about the services I have used and if they have made a difference
- I understand the reasons why I need to provide information and feedback and I know what it will be used for
Standards we abide by
As a Health Board we will maintain the following standards, visit our website for more information: