Hospital Visiting Restricted

Updated 4th September 2020

Rules around hospital visiting during the COVID-19 outbreak have been updated.

Visiting, with agreement from the ward sister/charge nurse/nurse in charge, can be facilitated as follows; as long as visitors do not have any symptoms of COVID-19 or are recovered from COVID-19 and have not been knowingly exposed to someone with COVID-19 in the past 14 days:

Within non-COVID-19 areas and services:

  • One parent, guardian, or carer at the bedside at a time for paediatric inpatients and neonates.
  • Patients who are in the last days of their life - this can be up to two visitors at a time, for a specified amount of time, from the same household or part of an extended household. If not from the same household or not part of an extended household they should visit the bedside separately and maintain distance outside of the clinical area.
  • A birthing partner for women in labour, preferably from the same household or part of an extended household.
  • In general, one visitor at a time for a patient with mental health needs, learning disability or cognitive impairment, where lack of visiting would cause distress or it is required as a reasonable adjustment to support access to health assessment or intervention. However the number and frequency of visitors will be considered on an individual basis in light of the patient’s/service user’s needs, care plan and in consultation with their support staff or carer.
  • Children and young people may visit a parent/guardian/carer or sibling and should be accompanied by one appropriate adult.
  • People with long term conditions which necessitate an increased length of stay or people with specific care and well-being needs that the visitor/carer actively contributes to, for example, feeding, supporting communication needs and supporting rehabilitation.

End of life COVID-19 patients may receive visitors during their last days of life, if permission is sought in advance from the ward sister/charge nurse/nurse in charge. This may be up to two visitors, one at the bedside at a time, for a specified amount of time, preferably from the same household or part of an extended household.

It is important that all visitors have agreement from the ward sister/charge nurse/nurse in charge before travelling for each visit. It may not be possible for visitors to see their loved ones every day and agreement for one visit should not be taken as agreement for further visits.  

Visitors with any underlying conditions should be aware of the risks to themselves and discuss these with the ward sister/charge nurse/nurse in charge before visiting.

All visitors must:

  • Wear a mask or face covering
  • Adhere to the social distancing guidelines as far as possible
  • Adhere to strict hand hygiene and infection control precautions on arriving and leaving

Visitors must not visit any other patients or hospital facilities en route.

The Health Board is also encouraging family and friends of patients under our care to consider alternative ways of keeping in touch, including the use of our hospitals’ free WiFi to use FaceTime or video calling.

You can also keep in touch with friends or relatives in hospitals using the Letter to Loved Ones service.

Our Patient Advice and Liaison Support Service (PALS) is here to help you. Our PALS Officers will do their best to resolve issues quickly and directly with the staff concerned. If you have an enquiry about visiting restrictions or a concern about a friend or relative who has been admitted, please contact PALS (9am to 5pm Monday to Friday except Bank holidays).