Skip to main content

Vaccination Information

When should you call the COVID-19 Vaccinations Contact Centre

To book your first or second dose of the COVID-19 vaccination please call our COVID-19 Vaccination Contact Centre on 03000 840004. The lines are open Monday to Friday, 8am to 7pm and Saturday to Sunday, 9am to 2pm. Calls are recorded for training and quality purposes

There is no need to contact us to book an appointment for your booster vaccine. You will be contacted directly when it is your turn.


Arriving too early to an appointment

Please don’t arrive at our vaccination sites any earlier than 5 minutes before your appointment time. We will not be able to offer you a vaccination sooner, and because there is limited space to queue indoors, you will be asked to return to your car or to wait outside until your appointment time.

Arriving on time enables us to manage the flow of people into our vaccination centres in a COVID-19 secure way, while reducing the need to queue. Thank you for your understanding.

Do I need to leave a gap between having my COVID-19 vaccination and flu vaccination?

No gap or delay is needed between having a COVID-19 and/ or Flu vaccination. Similar to most vaccinations, it is safe and effective to receive either vaccination at any time. If you are severely immunosuppressed you will receive a letter to advise the steps you should take for both the COVID-19 booster and flu vaccination.

Please remember to get both your COVID-19 booster and flu vaccines as soon as possible for maximum protection this winter.

Who do we contact if our Vaccination information is incorrect
Advice when attending your vaccine appointment
  • Please make sure you are not currently self-isolating, have COVID-19 symptoms or have had a positive COVID-19 test in the last 28 days.
  • Please arrive on time to your appointment and wear short sleeves.
  • Please make you have had something to eat and drink before you arrive for your vaccine.
  • Please bring a form of ID.
Vaccinations for young people aged 16 years and above

Young adults aged 17 years and 9 months who are healthy are eligible for their first dose and will be eligible for their second dose 8 weeks after their first vaccination. 

Young adults who are 16+ and healthy are currently only eligible for their first dose. Their second dose will be arranged 8 weeks after they are 17 years and 9 months old. 

Vaccination for children and young people living with immunosuppressed adults
Why do some people with a severely weakened immune system need a third dose of the COVID-19 vaccine?

See the Public Health Wales Guide for people with a severely weakened immune system for more information. 

Vaccination for children and young people with specific underlying health conditions
COVID-19 vaccination in pregnancy

The Royal College of Obstetricians and Gynaecologists published new guidance published new guidance on the 30th June  for COVID-19 vaccination in pregnancy. It states that there have been no specific safety concerns identified with any brand of COVID-19 vaccines in relation to pregnancy. Over 120,000 pregnant women from diverse ethnic backgrounds in the United States have been safely vaccinated with the Pfizer-BioNTech or Moderna COVID-19 vaccines, with no evidence of harm being identified. 

There are no known risks from giving COVID-19 vaccines in pregnancy, or while breastfeeding. There is therefore no reason to suppose that the adverse effects from these COVID-19 vaccines should be different for pregnant women compared to non-pregnant women.  Minor and short-lived adverse effects such as soreness at the injection site, headache and fatigue are common in the general population after a COVID-19 vaccine.

The RCOG Coronavirus (COVID-19) Vaccination in Pregnancy Information for Healthcare Professionals advises that:

  • COVID-19 vaccines can be given at any time in pregnancy
  • Some women may choose to delay vaccination until 12 weeks of gestation, aiming for vaccination as soon as possible thereafter
  • If there is a higher chance of contracting infection, or a woman is at a higher risk of severe illness from COVID-19, the vaccine should be offered at the earliest opportunity, including in the first trimester
  • Breastfeeding women can receive a COVID-19 vaccine; there is no need to stop breastfeeding to have the vaccine
  • Women planning a pregnancy or fertility treatment can also receive a COVID-19 vaccine and do not need to delay conception.

Women should continue to discuss the options of COVID-19 vaccination in pregnancy with their Obstetrician, Midwife or GP.

Information from the Royal College of Midwives

Second dose of the vaccine and what to expect



Which vaccine you will get
Getting a vaccine certificate for international travel
Concerns about getting vaccinated

The vast majority of clinical queries can be discussed at our vaccination centres as part of your appointment. Our experienced clinical staff can take the time to discuss any concerns or questions you have before you make a decision on whether or not to go ahead with vaccination.

If you have a clinical query which cannot wait until the day of your appointment, please contact our COVID-19 Vaccination Clinical Advisors at

Please note that this email address should only be used for clinical queries. Information on eligibility, how you will be contacted, and what you should do if your vaccination information is incorrect can be found elsewhere on our Frequently Asked Questions pages.


COVID-19 Vaccination Scams

The COVID-19 vaccine is only available on the NHS and is free of charge. The NHS will never ask you for bank account details, passwords or PIN numbers in order to book or receive a vaccine. You do not need to apply for a vaccine as you will be contacted by the NHS when it is your turn.

If you receive an email, text message or phone call purporting to be from the NHS and you are asked to provide financial details, this is a scam. Typically, scams will include correspondence with links to unofficial websites, or featuring poor grammar, which invite you to provide personal or financial details.

If you think you’ve been targeted by a scam you should tell somebody you trust and report it to Action Fraud by calling 0300 123 2040 or by visiting their website at

A genuine COVID-19 vaccination invitation may come from your GP practice, or it may come directly from the Health Board to invite you to a Mass Vaccination Centre. It is most likely that you will be invited by letter or by phone, with the offer of an appointment.

Written correspondence will typically carry the NHS Betsi Cadwaladr University letter head, or that of your GP practice. Please remember, we will never ask you for bank account details, passwords or PIN numbers. If you have any doubts about a vaccination appointment you have received, please contact our COVID-19 Vaccination Contact Centre on 03000840004.