Make a Complaint

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We aim to provide the very best care and treatment and it is important that we welcome comments and learn from people’s experiences, good or bad. The vast majority of people are happy with the service they receive.

Sometimes though, things might not go as well as expected. When that happens, we need to look at what went wrong so we can try to make it better.

This applies to you if:

  • You are not happy with care or treatment provided by or for the Betsi Cadwaladr University Health Board
  • If you have any other concerns you think we should know about

What is a concern?

A concern is when you feel unhappy about any service provided by the NHS. By telling us about your concern, we can apologise to you, investigate and try to put things right. We will also learn lessons and improve services where they need to be better. There are some things that we cannot deal with under the
arrangements, such as:

  • Private healthcare or treatment (including private dental treatment)
  • A complaint which was made and investigated under the arrangements that were in place before 1 April 2011

To raise a concern – you can contact the Concerns Team by:

Phone: 01248 384194

Fax: 01248 385318

Filling in an electronic form online: https://www.smartsurvey.co.uk/s/BCUHBconcernsform/ 

E-mail: ConcernsTeam.bcu@wales.nhs.uk

Letter: The Concerns Team, Ysbyty Gwynedd, Bangor, Gwynedd, LL57 2PW

To see this information in British Sign Language please click on link below.

https://www.youtube.com/watch?v=G4P0M7JVGgE

Set out below are a number of links to key documents: 

Who should I talk to about my concern 

Concerns Policy 

Healthcare Quality - Guidance, dealing with concerns

Putting Things Right - Annual Report 2018/19