Requests for Information

Due to the unprecedented challenges we are all facing during the Coronavirus (COVID-19) pandemic, we respectfully ask that if your request for information is not urgent, you consider whether your request for information under the FOI Act or Data Protection Subject Access could be delayed. 
We do remain committed to responding to requests for information under FOI and Data Protection and will respond as soon as we are able, however there may be some delay in responding to your request within the statutory timeframe due to urgent operational responses in dealing with COVID-19 priorities.
We apologise for any inconvenience this may cause.  Should our response to your request breach the statutory timeframe, and you remain unhappy with our response, you have the right to complain to the Information Commissioners Office and you can contact them at:
Information Commissioner’s Office - Wales
2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH
Tel: 0330 414 6421

The Freedom of Information Act 2000 (the Act) reflects the government’s commitment to promote greater openness by public authorities.  The Act's purpose is to ensure that all areas of public bodies, including the NHS are open and transparent, ensuring that more information about public services are made readily available.  

The Betsi Cadwaladr University Local Health Board (the Health Board) recognises that the public have the right to know how the services of the Health Board are organised and run.  They have the right to know which services are being provided, the standards of services that are expected, the targets that are being set and the results achieved, together with how much it costs to provide the services it offers.

Publication Scheme

To assist the public in accessing such information and in compliance with the Act, the Health Board has produced a Publication Scheme.  This is a complete guide to information which the Health Board routinely publishes, in compliance with the Model Publication Scheme produced by the Information Commissioner. 

General Right of Access

The Health Board also provides the public with a right of access to information which is not covered in the Publication Scheme.  Briefly outlined below are details of how members of the public can make requests for information to the Health Board and the type of information available to them.

Information can only be provided that would be given to anybody who asked for it, or that would be suitable for the general public to see.  It does not take into account who is asking for it or why they want it. 

Members of the public can ask for any information that they think the Health Board may hold although some information may be exempt, for example, it would be unfair to reveal personal details about somebody else.

Requests for information must be made in writing, for example, in a letter or an email, providing your name and a postal or email address for the Health Board to respond.  Our Contact Us page provides correspondence details and our online request service.

When making a request for information, be as clear as possible by pinpointing the specific information required to assist the Health Board in responding to the request.  Confirm what format would be preferential to receive the information in, for example, electronically or as a hard copy.

The Health Board will reply to requests within 20 working days.  It may:

  •      provide the information asked for;
  •      notify the requester if the information is not held;
  •      notify the requester if another public body holds the information;
  •      issue a ‘Fees Notice’ informing the requester that Charges apply to that particular information request;
  •      refuse to provide the information, and explain the reasons why;
  •      notify the requester that the Health Board requires more time to consider the public interest test, and confirm when a response should be expected

Access to Health Records Requests

For information on how to request copies of medical records please click here.


If you are not happy with the way your request has been handled by the Health Board, you are entitled to make a complaint by Contacting Us.

All complaints will be dealt with in accordance with the Health Board’s ‘Freedom of Information / Environmental Information Regulations Complaints Policy’.  Should you not be satisfied with the Health Board’s response to your complaint, you then have the right to complain to the Information Commissioner’s Office. 

Disclosure Log 

Requests for information received by Betsi Cadwaladr University Local Health Board under the Freedom of Information Act 2000 and Environmental Information Regulations 2004 have been collated into a Disclosure Log.  This enables members of the public to view the types of requests received and also the information provided in response to these requests.

Details of FOI requests and associated responses can be accessed below: 






BCUHB publishes a selection of responses to previous Freedom of Information requests made under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.  

Process: The selection of what we publish is made by considering if we believe that there may be a wider public interest, when information is frequently requested, or when information is not already available elsewhere.  This will be done on a monthly cycle to allow any updates or changes to responses issued (as a result of an internal review) to be taken into account.  Personal details such as names, addresses etc are redacted to protect the requesters’ privacy.

Should you have any queries regarding the disclosure log or to submit a new Freedom of Information Request, please email

Please note: Betsi Cadwaladr University Health Board was formed on 1st October 2009 by combining North Wales NHS Trust (formally Conwy & Denbighshire NHS Trust and North East Wales NHS Trust), North West Wales NHS Trust and the six North Wales Local Health Boards.