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Prescriptions

Repeat prescriptions

Before you order your repeat prescription it is useful to check what medication you have at home so that you only order what you need. 

We strongly recommend that you register for NHS Wales app and use this to order your repeat prescriptions.The app has been specially designed for NHS patients in Wales and is the safest and easiest way to request prescriptions and book appointments at your GP practice. You can find more information on the Find out more information on the NHS Wales app.

If you are on regular medication you will be able to order a repeat prescription when you medication is due.

Each GP Surgery will have its own arrangements for how you order your repeat prescription but you should allow at least two working days for your surgery to process your prescription. Your chosen Community Pharmacy may have a prescription collection service so that you can collect your medication direct from the pharmacy after you have ordered your repeat prescription via the GP Surgery.

These prescriptions are usually dispensed from a Community Pharmacy. In rural areas where a patient lives further than 1.6km from a Community Pharmacy, and is registered with a Dispensing GP Surgery, the patient can obtain his/her medication from their GP.

Extending the prescription collection to every 56 days

If you normally get your prescription every 28 days, this could be extended to 56 days during your next review. This could mean collecting your medication every two months instead of monthly. 

This will reduce the number of trips you need to make to a community pharmacy/ GP.

Some patients may not be suitable to change because:

  • Of the types of medication you take (for example strong painkillers, new medication or medication that requires close monitoring)
  • You need additional support for your medication (for example you have your medication dispensed in a compliance aid or a carer administers your medication)

Please help us to help you by ordering your prescriptions 7 days in advance of when they are due to allow time for both the GP and community pharmacy to deal with the request.

Please continue to only order what you need and return any unused or unwanted medication to community pharmacies for safe disposal. Order your medication online or via app where possible.

NHS 111 Wales: Accessing Medicines 

Find where you can get more medication when your medicine supplies have run out.

This must be for a medicine you are prescribed regularly through a repeat prescription.

You cannot use this service to get:

  • Medication for a new or recent problem
  • Controlled drugs that require identification to collect
  • Medicines that can only be dispensed by a hospital

Anyone unsure of what to do, should contact their GP or if you are unable to contact your GP, call 111.

Information on where to get more medication through the NHS 111 Wales Accessing Medicines website. 

Stoma products

If you are using stoma products you have the choice of receiving your supplies from a community pharmacy or from an appliance contractor. Prescriptions will still need to be requested via your GP Surgery regardless of your supplier choice. You should be given impartial advice when you are started on a product.