PEARS telephone line temporarily unavailable: Please note that the PEARS telephone line will be unavailable on Friday 18 September. If you need to contact the service, please do so by email and a member of the team will respond as soon as possible. The telephone line will reopen as normal on Monday 21 September. We apologise for any inconvenience.

PEARS telephone number: 03000 851 234 
PEARS email: BCU.PEARS@wales.nhs.uk 

People’s Enquiry and Resolution Service office opening hours: Monday - Friday: 10:00am to 4:00pm

NHS Wales complaints and concerns: Putting Things Right | GOV.WALES 
The NHS Duty of Candour | GOV.WALES