NHS 111 Wales
NHS 111 Wales is available 24 hours a day, seven days a week and offers guidance and care for non-emergency urgent medical problems.
The NHS 111 Wales website is your first point of call when you're feeling unwell. You can check your symptoms online to receive free, trusted advice and information to help you take the best course of action.
You should only call the NHS 111 Wales landline if your health concern is urgent. This will help patients to get the right support and guidance in the right place at the right time.
NHS 111 Wales website
Information about hospital waiting times
The average waiting times information shown on the NHS 111 Wales website is only to be used as a guide. The data cannot tell you where you are on the waiting list. Its aim is to help you better understand how long people are waiting for services provided by each Local Health Board. It is important to bear in mind:
Online symptom checker
The online symptom checker offers support if you are feeling unwell and it is not a medical emergency. There are over 40 symptom checkers to give you trusted advice on your next steps. Examples include dental pain, back pain, skin rashes and more.
Health A-Z list
The Health A-Z list has up-to-date information to help you with chronic conditions, common illnesses and medical procedures. There are a wide range of topics including diabetes, asthma, shingles, norovirus and more.
The Living and Feeling Well section has useful information and resources to support you with your mental and physical wellbeing. This includes advice to help you eat well, sleep better, stop smoking etc.
NHS 111 Option 2 - Urgent mental health support to people of all ages across North Wales
It’s important we all look after our mental health and wellbeing. So if you need to talk to someone – or you’re concerned about a loved one – call 111 and select option 2 to speak to a dedicated member of our mental health team.
We’re here 24 hours a day, seven days a week – offering urgent mental health support to people of all ages across North Wales. The number is free to call from a landline or mobile, even if you have no credit left.
See our mental health hub for further information and alternative mental health support resources.
When should you call NHS 111 Wales
Please call NHS 111 Wales if your condition is urgent and you feel it is not life threatening or if you need urgent medical attention from a GP outside their normal opening hours and cannot wait until the next working day. Please call 999 in a medical emergency.
NHS 111 Wales is free to call from landlines and mobiles and combines the services previously offered by NHS Direct Wales and the GP Out of Hours service. The number is available 24 hours a day, seven days a week and offers guidance and care for non-emergency urgent medical problems.
Your call will be answered by a trained call handler who will take some details. You will then be offered guidance and support, directed to the most appropriate service, or offered an appointment at one of our primary care centres. If the GP thinks it is necessary, a home visit may be arranged.
Find out further information on other local health services across North Wales including Pharmacies and self-care, Minor Injury Units, Emergency Dental Service and Mental Health support.