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NHS 111 Wales

The NHS 111 Wales service is available 24 hours a day, seven days a week and offers guidance and care for non-emergency urgent medical problems. You should only call the NHS 111 Wales landline if your health concern is urgent. This will help patients to get the right support and guidance in the right place at the right time.
 

Visit the NHS 111 Wales website

The NHS 111 Wales website is your first point of call when you're feeling unwell. You can check your symptoms online to receive free, trusted advice and information to help you take the best course of action. 

On the NHS 111 Wales website you can find:

  • Information about hospital waiting times: The average waiting times information shown on the NHS 111 Wales website is only to be used as a guide. The data cannot tell you where you are on the waiting list. Its aim is to help you better understand how long people are waiting for services provided by each Health Board
  • Health A-Z list: The Health A-Z list has up-to-date information to help you with chronic conditions, common illnesses and medical procedures. There are a wide range of topics including diabetes, asthma, shingles, norovirus and more. 
     

When should you call NHS 111 Wales

Please call NHS 111 Wales if your condition is urgent and you feel it is not life threatening, or if you need urgent medical attention from a GP outside their normal opening hours and cannot wait until the next working day. Please call 999 in a medical emergency. 

NHS 111 Wales is free to call from landlines and mobiles. This service is available 24 hours a day, seven days a week and offers guidance and care for non-emergency, urgent medical problems.

Your call will be answered by a trained call handler who will take some details. You will then be offered guidance and support, directed to the most appropriate service, or offered an appointment at one of our primary care centres. If the GP thinks it is necessary, a home visit may be arranged. 

 

Urgent mental health support

Call NHS 111 Wales and press option 2 for urgent mental health support, for people of all ages across North Wales.

It’s important we all look after our mental health and wellbeing. So if you need to talk to someone, or you’re concerned about a loved one, call 111 and select option 2 to speak to a dedicated member of our mental health team. 

We’re here 24 hours a day, seven days a week, offering urgent mental health support to people of all ages across North Wales. The number is free to call from a landline or mobile, even if you have no credit left.

Find information on other local health services across North Wales including pharmacies and self-care, minor injury units, the emergency dental service and more.