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Facing an emotional/mental health crisis can often mean feeling unable to cope with overwhelming, upsetting or distressing thoughts and feelings.  This is not the same for everyone and people experience crisis in different ways. There may be different triggers and different ways in which people cope and there is no right or wrong way to think or feel when in crisis.

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It is really important to get the right help and this can be from a variety of people and services. 

If you are experiencing a crisis and having thoughts and urges about hurting yourself, someone else or ending your life then stop, take a deep breath and follow the steps below:

  • If you’ve injured yourself, taken an overdose or are worried about your immediate safety and are with somebody let them know how you are feeling and what you have done/have an urge to do.
  • If you are alone, go to a safe place and tell a trusted adult and/or seek immediate help
  • For immediate medical support or if your trusted adult is unable to keep you safe dial 999 or go to the nearest emergency department. ​
  • If you have urgent concerns about a mental health problem and immediate medical treatment is not required, call 111 and press option 2 or use the NHS 111 Wales online service​

If you are currently receiving help from CAMHS and things have become very difficult for you, and you need some extra help, you can telephone the CAMHS duty worker during the day Mon-Fri (9am-5pm).

CAMHS Anglesey & Gwynedd - 03000 850 037
CAMHS Conwy - 03000 851 949
CAMHS Denbighshire - 03000 856 023
CAMHS Flintshire -  03000 859 152 
CAMHS Wrexham - 03000 848 241

They will be able to talk to you and if it’s helpful, organise some extra support for you, but this may take a little time to arrange. The number for your duty worker will have been given to you following agreement of your initial treatment plan. 

If you already have a crisis or relapse plan that you can follow, sometimes it can help to go through this with a parent/carer or helpline.  

If you are not currently receiving help from CAMHS, you can ask an adult who you trust to support you in getting the right help. referrals are made by professionals such as GPs, schools nurses, teachers and social workers.

If you feel like you cannot face someone you know to ask for help you can visit here: