We aim to provide the very best care and treatment and it is important that we welcome comments and learn from people’s experiences, good or bad. The vast majority of people are happy with the service they receive.
Sometimes though, things might not go as well as expected. When that happens, we need to look at what went wrong so we can try to make it better.
This applies to you if:
What is a complaint?
A complaint is when you feel unhappy about any service provided by the NHS. By telling us about your complaint, we can apologise to you, investigate and try to put things right. We will also learn lessons and improve services where they need to be better. There are some things that we cannot deal with under the arrangements, such as:
To raise a complaint – you can contact the Complaints Team by:
Phone: 01248 384194
Fax: 01248 385318
Letter: The Concerns Team, Ysbyty Gwynedd, Bangor, Gwynedd, LL57 2PW
Links to key documents: