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Public Services Ombudsman (Wales) Act 2005

Notice pursuant to s.17(3) of the above Act.

The Public Services Ombudsman for Wales (The Ombudsman) has investigated a complaint and found maladministration/ service failure by Gwynedd Council, Betsi Cadwaladr University Health Board and Cartrefi Cymru (“CC”), a registered domiciliary care provider, and has sent a report on the results of his investigation to all three bodies. The complaint related to:

a) The care given to Mr N by CC
b) Failings in communication between the Council, the Health Board and CC, resulting in CC not receiving comprehensive documentation/ risk assessments/ care plans for Mr N.

A copy of the report can be found here. 

The report will be available for inspection by the public without charge during normal office hours at:

  • Siop Gwynedd, Gwynedd Council Headquarters, Shirehall Street, Caernarfon, Gwynedd LL55 1SH
  • Executive Offices at Betsi Cadwaladr University Health Board, Ysbyty Gwynedd, Penrhosgarnedd, Bangor, Gwynedd, LL57 2PW
  • Cartrefi Cymru, 5 Coopers Yard, Curran Rd, Cardiff CF10 5NB
  • Cartrefi Cymru, 30 Dean Street, Bangor, Gwynedd LL57 1UR

The report will be available for a period of 3 weeks from 06/02/2020 and anyone who wishes may take a copy of this report or make extracts therefrom. Photocopies of the report or parts thereof will be provided on payment of 10 pence per sheet.