We at NWAS want to make sure that each person’s experience of the service is the best it can be. We also want to make sure that the voice of young people and their families and carers are heard and also wants to make sure that the opinions of young people and their families and carers are used to help change services for the better.
To make sure we hear your voices and support positive changes, we will support you to:
If you are a young person you can have your say:
The KITE Team are always looking to provide the best care for young people in our services and we want to make sure that the voices of young people and their families/ carers are heard. We listen to the opinions of young people and their families/ carers to help improve services for the better and ensure your experience in the service is the best it can be.
This is a new role within the service that has been brought about following suggestions from young people and families, following their time at NWAS. The Patient/Family Liaison Officer works alongside both the inpatient and community NWAS teams.
The nature of the difficulties that young people present with can be hard for all family members, including siblings and extended family members for a number of differing reasons. The role of the Patient and Family Liaison Officer is to support families to navigate through what can be a challenging and difficult situation for everyone; from admission right through to discharge from the Kite Team (Tier 4 CAMHS).
The Patient and Family Liaison Officer can:
More importantly the Patient and Family Liaison Officer is available to listen and hopefully reassure young people and families about what is happening.