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National Maternity & Neonatal Questionnaire

Pregnancy and childbirth are life-changing events for women, parents and families. It is a time of new beginnings, momentous and often eagerly anticipated. The All-Wales Perinatal Engagement Framework outlines the standards for meaningful engagement with service users across all health boards in Wales. It sets out ten key commitments that help ensure people and families are listened to, involved, and supported in shaping high-quality perinatal services.

We are preparing to launch the All-Wales Maternity and Neonatal Patient Reported Experience Measures (PREMs) questionnaires, as part of the All-Wales Perinatal Engagement Framework Commitments.

There are 5 questionnaires which will allow families to give feedback about their childbearing journey, so we can learn more about what is going well and where we can improve.

  • Just after their anomaly scan (phase 1).
  • At 37 weeks (phase 2).
  • 2 weeks after their birth (phase 3).
  • 8 weeks after their birth and (phase 4).
  • 2 weeks after discharge from neonatal services if the baby is admitted to Neonatal Intensive Care Unit/ Special Care Baby Unit (phase 5)

Phases 3, 4 and 5 are now live and we are in the process of launching phases 1 and 2. 

The questionnaires will be sent out automatically via text message. 

How you can help 

  • Please make sure we have your correct mobile number on our systems. Please notify your midwife or health visitor of any changes to your personal details. 
  • Keep a look out for the questionnaires which you will receive by text message. 
  • Please complete the questionnaire as your feedback is essential to helping us improve our services. 

The Civica system that will be used, is programmed to automatically distribute questionnaire links to all service users at key points, throughout pregnancy, after a neonatal unit admission and into early parenthood. Civica is available in all Welsh health boards and will be digitally linked with health board maternity and neonatal information systems to distribute at agreed standardised intervals. Governance and data safeguards are in place to ensure questionnaires are not distributed inappropriately.