Cancel Hospital Appointment

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Please contact us as soon as possible if you are unable to attend your hospital appointment so that your slot can be used for another patient.

You can cancel your appointment with the clerk at the hospital on the telephone number provided in your appointment letter or email as follows: 

Anglesey and Gwynedd: bcu.west.appointments@wales.nhs.uk
Conwy and Denbighshire: BookingClerks.1.Patient@wales.nhs.uk
Wrexham and Flintshire: bcu.east.appointments@wales.nhs.uk

Each outpatient appointment costs the Health Board up to £150.00.  If you miss an appointment and don’t tell us in advance, we can’t re-use this money and patients have to wait longer for an appointment.

You may wait longer or be referred back to your GP if you fail to let us know.


Cancelling Physiotherapy Appointments

If you are unable to attend your Physiotherapy appointment, please contact us so that your slot can be offered to another patient. Please note that if you do not attend your appointment and do not notify us in advance, you may be discharged and the referrer will be notified.

You can contact us via the telephone number provided in your appointment letter or by email as follows:

In the email subject heading please use the word Cancellation and also the clinic venue you are cancelling, e.g. Cancellation Colwyn Bay

Within the email, it is important to include:

  • Your name:
  • Patient number (this can be found on your letter) or date of birth:
  • Date and time of the appointment you wish to cancel:
  • Please state whether you no longer require an appointment or if you do, whether you would preferred to be contacted by telephone to rearrange (please provide contact details) or whether you would prefer for an alternative appointment to be sent to you by email or post

Please be aware that emails are not a secure form of communication so we would advise you not to include sensitive information. By emailing BCU, we will assume consent for BCU to reply to your email with regard to the same subject:

Anglesey and Gwynedd (West): BCU.Physio-West@wales.nhs.uk
Conwy and Denbighshire (Central): BCU.Physio-Central@wales.nhs.uk
Wrexham and Flintshire (East): BCU.Physio-East@wales.nhs.uk

The above email addresses are for appointment cancellations only at the present time.

BSL Hospital Appointment